Frequently Asked Questions (FAQ)

General
• What is high brightness LCD?
• What are the Brightness forhigh brightness LCD?
• What is the warranty?
• How can we get the product repaired?
 
Rackmount LCD Keyboard Drawer
What is the power consumption for 15",17", 19", 20" LCD Keyboard Drawer?
 
Display
• What is OSD password and how to change it?
• My display does not work, even though the computer appears to work
• The message "Check Cable" appears on my display
• The message "No Sync" appears on my display
• The message "Signal Out of Range" appears on my display
• Resolution:
     • How to change resolution in SUN?
     • How to change resolution in Linux?
• How to change OSD menu language to English?
 
Security 
• Which Model has front lock?
• Which 1U Model has front lock?
 
Mechanical
• What is the 19" Rack? Can i-Tech's Rackmount Console fit into 23" Rack?
• Can i-Tech's console fit into open relay rack? or 4 posts Rack?
• What is the difference between 1U and 2U Rackmount LCD keyboard Console?
• How to prevent drawer sliding from out?
• What is the lightest and shortest keyboard drawer?
• What is the advantage to buy Rackmount LCD drawer and Rackmount keyboard separately?
• What is your largest LCD size in drawer? 
• What is your largest LCD size in Rackmount panel?
• Which model has KVM switch in just 17" deep chassis?
 
Touch Screen
• What is RessistiveTouchscreen
• What is Capacitive Touchscreen
• Which model has Touchscreen option
• Why need touchscreen option
• How to download Touchscreen driver
• Does is has option for USB or Serial output for Touchscreen
 
Video input
• What is Video input option?
• How does it operate at the OSD?
• Does i-Tech's Rackmount LCD Console has Video out options?
• How can combine KVM and video input together?
• Does Rackmount LCD console has speakers?
 
KVM
• What is all-in-one technology to incorporate PS/2 Keyboard & Mouse into 15-pin 
• What Cable does it need for cascading?
• What is the max. KVM ports in 1U console?
• How does it cascade between KVM switches
• How does it cascade Rackmount LCD keyboard console to other KVM switches?
• How can connect to USB keyboard mouse?
• How does a rackmount keyboard with KVM features?
• Where is the KVM switches control panel?
• Can two Rackmount LCD Keyboard with KVM ports cascade together.
 
Keyboard/TouchPad/Trackball
• Does it need driver for keyboard?
• Where can download Linux touchpad driver?
• Where can download touchpad driver?
• How can we use backup mouse when console's mouse fail?
• What is Cherry keyboard?
• Does it has a real mouse for option?
• Where to download French keyboard Driver?
• Where can download Linux touchpad driver?
 
Ordering
• Where to buy?
• What is reseller program?
 
General
• What is high brightness LCD?
     • Regular indoor use LCD has 250cd/m2 brightness. But Sunlight Readable Monitors displays that are designed to operate in extreme ambient light conditions including direct sunlight. 15" LCD has 1400 cd/m2 and 17" LCD has 1000 cd/m2
• What is the warranty?
     • One year manufacturer part and labor warranty
• How can we get the product repaired?
      • Fill up the RMA the form and click to here to see more details
 
Rackmount LCD Keyboard Drawer
What is the power consumption for 15",17", 19", 20" LCD Keyboard Drawer?
The power consumption on 15" 17", 19" with / without KVM is Max. 36W.  For Rackmount LCD 20" with / without KVM is Max. 48W
 
Display
• What is OSD Default  password and how to change it?
     • Default password "00000000". Click here to see how to change password
• My display doesn¡¦t work, even though the computer appears to work
• Make sure the power cable is securely plugged into the display 
     • Make sure the display is turned on Try turning the display off and then turning it on again 
     • Make sure the display's power cord is plugged into a power outlet and into the AC power adapter.
     • Check to see whether the outlet works by plugging another device into the outlet
     • Check the connection between the display and the computer, The cable connectors must be pushed in all the way
• The message ¡¡¡ÓCheck Cable?appears on my display
     • This message appears when the video cable is not properly connected to the computer 
     • Make sure the analog video cable is plugged into the Analog Video Input port on the back of the display
      • Make sure the other end of analog video cable is plugged into the PC's video port
• The message ¡¡¡ÓNo Sync?appears on my display
     • This message appears when there is no video signal from the computer a. with cable already connected 
     • Make sure that the computer's power is turn on
     • Make sure that your graphic card has its output already
• The message "Signal Out of Range" appears on my display
     • This message appears when the input signal is beyond the display's capability 
     • 13.3" 1024 x 768 at 70Hz (Max.) 
     • 15.1" 1024 x 768 at 75Hz (Max.) 
     • 17.1" 1280 x 1024 at 75Hz (Max.)
     • How to change OSD menu language to English? After initializing processing, you need to tune the LCD menu from Chinese to English. The procedure are as following; 1. Push the menu buttons     (open the LCD menu) 2. Select the 5th item in the menu  ( use up or down button to select the "MISC") 3. Push the menu buttons     ( to confirm your selection and go to next-step menu) 4. Select the 4th item          ( use up or down button to select "Language") 5. Push the menu buttons    ( to confirm your selection and go to next-step menu) 6. Select the first item         ( for English) 7. Push t he menu buttons   ( to confirm your selection and all done)
      1. KVM
         • What is all-in-one technology to incorporate PS/2 Keyboard & Mouse into 15-pin
         • What Cable does it need for cascading?
         • What is the max. KVM ports in 1U console?
         • How does it cascade between KVM switches
         • How does it cascade Rackmount LCD keyboard console to other KVM switches?
         • How can connect to USB keyboard mouse?
         • How does a rackmount keyboard with KVM features?
         • Where is the KVM switches control panel?
         • Can two Rackmount LCD Keyboard with KVM ports cascade together.
         • How to change resolution in Linux?
             • We have found the followings link it might help Link 1 and Link2
         • How to change resolution in SUN?
             • Please do the following procedure to change the resolution setting: 1. as root: you may find the following comment "/user/sbin/m64config" 2. Type "/user/sbin/m64config- proconf" 3. Type "/user/sbin/m64config - res 1024x768x70 now" to change to 1024x768@70MHZ 4. the screen will be rubbish 5. then type "pkill Xsun" 6. And type "pkill Xession" to restart the Xsession Remember this process need to Restart the server Under common Desktop Environment (CDE) To change the OpenBoot resolution, you can type the following commend in OK prompt 1. In OK prompt, type "seteny output-device screen:r1024X768x70" 2. Type "printeny" to confirm the resolution has been changed to 1024x768x70HZ 3. Then type "reset" to restart the system Remember this process need to Restart the server
      2. Keyboard/TouchPad/Trackball
         • Does it need driver for keyboard?
         • Where can download Linux touchpad driver?
         • Where can download touchpad driver?
             • http://www.cirque.com/support/files/22driverpage.html
         • How can we use backup mouse when console's mouse fail?
         • What is Cherry keyboard?
         • Does it has a real mouse for option?
         • Where to download French keyboard Driver?
             • The require file should be inside the Win98 second edition CD-Disc under the file 
             • contents of the Win98_50.cab File. Kbdfr kbd 576 4-23-1999 10:22:00p
             • http://support.microsoft.com/default.aspx?scid=kb;EN-US;238809
     • Where can download Linux touchpad driver?
             • Basically, you don't need any special driver for Linux, all you have to do is to change the
             • keyboard touchpad settings to Microsoft settings. Then the touchpad should be working fine.
     • Security
         • What is the password?
             • "00000000"
         • How to change the password?
             • You need to send the KVM back to manufacturer to reset password
         • Which Model has front lock?
             • RKP16 series, RP1 series, RKP2 Series, RKP24 Series, RKKeyboard
     • Mechanical
         • What is the 19" Rack? Can i-Tech's Rackmount Console fit into 23" Rack
         • Can i-Tech's console fit into open relay rack? or 4 posts Rack?
         • What is the difference between 1U and 2U Rackmount LCD keyboard Console
         • How to prevent drawer sliding from out?
         • What is the lightest and shortest keyboard drawer?
         • What is the advantage to buy Rackmount LCD drawer and Rackmount keyboard separately?
         • What is your largest LCD size in drawer? 
         • What is your largest LCD size in Rackmount panel?
         • Which model has KVM switch in just 17" deep chassis?