Online RMA Request Form

Attentions:
· All the RMA or Tech support will be respond within 24-48 hours.
· In general RMA repair turnaround time is 2-3 weeks excluding shipping time
· If you want to check the status please call 1-510-226-9226 #3



Please fill out the following form for your technical support/RMA requests for any product that you wish to return. Please complete all information and describe reason for return. A support representative will review your information and then either e-mail or call you with a solution. If the support representative determines that the product needs to be replaced they will e-mail you with instructions for returning the product.

Or you can download the PDF format RMA request form here.

Contact Information *required
Name
*
Company
*
Street
City
State
Telephone
*

E-mail

*
  
Product Information
Model Number/ Part Number
*
Serial Number
*
Customer PO#
i-Tech Invoice #
 
 
Detail Decription:
Anything else we can help?
RMA POLICY & INSTRUCTION
  • Request form or exchange must within 30 days of invoice of shipped
  • Fill out RMA request form completely and fax it back with original invoice to 1-510-372-2736
  • I-TECH Co. will verify the RMA request and e-mail you with the assigned RMA number or reason for denial.
  • An RMA Request Form with complete and correct information will be processed within 24 hours.
  • All products must be returned promptly. The RMA number for any return automatically expires in 10 days
  • Parts must be returned in original packaging, complete, and in re-usable condition.
  • If I-TECH Co. does not have the item in stock, I-TECH Co. reserves the right to hold the defective parts up to 30 days for repair.
  • Mark the RMA number clearly on the outside of each returned box and enclose a copy of this request form and copy of original invoice
  • All returned merchandise MUST be insured & shipped prepaid. Damage or loss of goods during shipment is the sole responsibility of the customer. Insufficient packaging or visible product damage may result in the loss of warranty
  • Returns may be subject to a 20% restocking fee.