Panorama DTV Warranty & Dead Pixel Policy
Subject to the provisions described below, this PANORAMAdtv product is protected for one (1) year against defects in material and workmanship.
Should a product fail to perform as described above within the warranted period, it will be repaired or replaced, free of charge, with the same or a functionally equivalent product by Panorama DTV. Repaired or replacement products will be returned to you with shipping charges prepaid.
This warranty does not apply if, in the judgment of PANORAMAdtv, the product fails due to damage from shipment, handling,storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had a serial number removed or defaced. Cracked, scratched or broken LCD's are also not covered by warranty. Repair by anyone other than PANORAMAdtv or by an approved agent will void this warranty.
Prior to returning any defective product, the customer or the reseller from whom the customer originally purchased the product must obtain a Return Materials Authorization (RMA) number from PANORAMAdtv. All defective products should be returned to PANORAMAdtv with shipping charges prepaid.
PIXELS - FOR STANDARD RESOLUTION LCD MONITORS: Defective pixels in LCD panel monitors are not a warranty issue unless they meet the criteria prescribed in panel manufacturer's specifications for pixel defects. Warranted pixel defects are described as: three (3) pixels dark or bright adjacent to each other, or five (5) pixels dark or bright anywhere on the screen.
PIXELS - FOR HIGH RESOLUTION LCD MONITORS: Defective pixels in LCD panel monitors are not a warranty issue unless they meet the criteria prescribed by one of the following specifications for warranted pixel defects: three (3) pixels adjacent (dark or bright), five (5) pixels within a 10 x 10 pixel area (dark or bright), seven (7) pixels blue or black on entire screen, five (5) pixels red, green, or white on entire screen, or nine (9) pixels dark or bright on entire screen.
Products
