How to Order

Placing An Order

We offer several convenient ways to purchase our rack mount LCD Monitors, rack mount keyboards and rack mount kvm products. If you need current products details and availability simply view our individual item descriptions shown on our Product Summary. 
Fax: You can fax your order 24 hours a day to: (510) 372-2736
Telephone: Call toll-free 1-888-itech-18(483-2418) to place your order. We might not be in and if no one is in you are welcome to leave your order on our voicemail. It's secure and will still be processed as usual by the daily deadline. We'll even call back to confirm your order if you wish.
E-mail: Write us at if you need special assistance or want to type up your order manually. We are very responsive and reply to most E-mails on the same day - even on Saturdays and Sundays!
Postal mail: Send your order, with payment, to:
i-Tech Company
42978 Osgood Road
Fremont, CA 94539 USA

After placing an order

After placing your order an automated email confirmation is sent immediately to the email address entered in the billing information. When your order is processed will send an email confirmation to the email address entered in the billing information. When your order is shipped an email shipping confirmation will be sent to the email address entered in the shipping information.

Orders shipped outside the US

All orders shipped to locations outside of the US requiring weigh bills will be subject to a $50.00 weigh bill charge. will not be responsible for any import duty, import tax, customs fees or any other expenses levied upon delivery of any equipment shipped by to any country other then the United States of America. Such fees are the sole responsibility of the receiver to satisfy any cost associated with said shipment.

Payment Methods Available

We offer your choice of Credit Cards (VISA, Master Card or American Express), prepayment by check or money order.

Domestic & International Wire Transfers: Wire transfers may be initiated for all orders. Upon completing an order with wire transfer selected as the method of payment an email will be sent with banking information. Banking information may also be requested by sending an email to Please initiate your wire transfer as soon as possible. $28.00 must be added to your order to cover bank charges for wire transfer of your payment. Orders with wire transfer as payment method are cancelled within 14 days if the transfer is not received.

Corporate and Government Accounts: Major Corporate and Government Accounts may also be established. To inquire regarding establishing a corporate or government account please call our Corporate Accounts Department at 888-483-2418 x 115


All items are shipped via United Parcel Service (UPS) or Federal Express (FedEx). All orders received before 12:00 Noon PST (business days) are processed and shipped the same day (based on product availability). All other orders are processed and shipped on the next business day.

Shipping charges are determined by the weight of the items and actual UPS shipping charges. All shipping charges will be shown on your shopping cart after you have entered your zip code. Additional charges will be added for shipping outside the 48 contiguous states of the USA. Should any additional shipping costs apply will send you an email requesting confirmation of such additional charges prior to shipping.

Other shipping arrangements may be made upon request. If desired please add such requests in the Comments box on the order form.

Orders for Resale

Orders shipped within California for resale may not be subject to sales tax. When placing an order for equipment that will be resold please click here and download the California Resale Certificate. After completing the form please print it, sign it and fax it to us at 510-372-2736. Upon review and acceptance the sales tax on your order will be cleared and your order will be shipped.